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DuroVac® is dedicated to delivering exceptional products and service. If something goes wrong, your concerns are our top priority. Please complete the form below.

Customer Information

First NameLast NamePhoneEmailCompany

Equipment Information

Product Name/ModelSerial NumberHow long have you had the system?

Issue Details

Date of issue occurrenceDescription of the problem and When did the issue start?Frequency of the issueSeverity of the issue

Operation Information

Operating Conditions (Any external factors that may have contributed like temperature, humidity, type of materials being vacuumed)Has the equipment been used differently from its original intended purpose? If yes, then provide more informationUsage Duration (Hours per day/week)

Previous Actions

Have any attempts been made to resolve the issue? (Yes/No)If yes, please describe the actions taken

Additional Information

Have you experienced similar issues in the past? (Yes/No)If yes, how were those issues resolved?

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Main Office Locations

We only offer industrial vacuums, no residential or commercial

Sales Engineering

9:00am - 4:00pm EST
Dial extension 215

Telephone: 905-624-4003

Email: sales@durovac.com

Parts, Orders & Expediting

9:00am - 4:00pm EST
Dial extension 220

Telephone: 905-624-4003

Email: parts@durovac.com

Shipping & Logistics

9:00am - 4:00pm EST
Dial extension 121

Telephone: 905-624-4003

Email: shipping@durovac.com

Accounting

9:00am - 4:00pm EST

‍Fax: 905-696-7359

Telephone: 905-624-4003

Email: accounting@durovac.com

DuroVac du Québec

9:00am - 4:00pm EST
Montréal, PQ

Telephone: 514-699-8612

Email: sales@durovac.com